You may be aware that following the updates to the Virgin Money Giving website, some fundraisers have been experiencing a few issues with updating their fundraising pages. We’ve been working on an update, and it’s currently going through the final stages of testing.
We’re planning to put this live on Monday 12 March during the evening (subject to final testing) that will resolve the issues below:
- Updating the target on a fundraising page
- Setting or updating the offline amount on a fundraising page
- Creating or updating the ‘about me’ section of a fundraising page for users of Google Chrome and Safari
We’re also aware some fundraisers are seeing a red background to their pages. In many cases refreshing your page by pressing [CTRL] + [R] (or [Command] + [R] if you’re using a mac) or clearing the cache on your web-browser will resolve the issue. Our IT team is also looking into this as part of the update.
We’ll post more details to this blog post on Monday with final timings of the planned website update.
Apologies for the inconvenience, and thank you to those who’ve posted on the forums, and in comments to the blog. The details provided during the week have helped us track down the issues.
Update 12/03 @ 10:12:
Following testing of the fixes we can confirm that we’ll be updating the Virgin Money Giving website tonight (Monday 12 March) between 22:00 and 24:00. Once the update has completed the above issues affecting updates to fundraising pages should be resolved.
Update @ 23:25
We’ve completed the changes to the website and Virgin Money Giving is now fully available again.