Tips from the Help Desk – choosing your charity

Virgin Money Giving Help Desk

Our forums are a great way of keeping in touch with fellow fundraisers and to ask us questions.

Over the past few months there have been some popular topics that you’ve been keen to find out more about, including APIs , fundraising tips and making changes to fundraising pages.

We’re going to be  picking up some of these on our blog over the next few weeks.

First in our series is your choice of charity. A few fundraisers have asked if it is possible to change who you choose to support.

Once you’ve  created your fundraising page , you won’t be able to change your chosen charity, or the donation split if you’re fundraising for multiple causes.

It’s really important that you choose the right charities when you set up your page.  But if you do need to make a change to the charity you picked, you will need to close your fundraising page and set up a new one. You only need to close the page, not your Virgin Money Giving account.

If you have raised any money on the closed page, this money will make its way to the charity you chose first.

If you want to display this money on your new page to show everyone how well you have done, you can list this in the ‘offline fundraising’, and if you want to publicly mention or thank the donors, you can do this in the ‘about me’ section.

When you sign in to your account you will still see the closed page, but don’t worry, no-one else will see this.

If you need any help with closing, creating or amending pages, please contact the team on 0845 6 10 10 45 or email us on

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