Virgin Money Giving is undergoing essential maintenance

We're doing a little work on the website

We are updating our application server software. This is taking longer than expected.

We apologise for any inconvenience this has caused and will provide further updates on this blog.

Update @ 15:48 25/07/2013
We can confirm the Virgin Money Giving website is now available again. We apologise for the inconvenience today’s outage has caused.

Update @ 16:15 25/07/2013
Whilst the Virgin Money Giving website has been restored, we are receiving reports that some visitors are having issues accessing the site. We’re looking into this as a priority

Update @ 09:00 26/07/2013
Since being restored at 16:15 yesterday the Virgin Money Giving website has been live without issues.

14 Responses to “Virgin Money Giving is undergoing essential maintenance”


  1. 1 Annette July 25, 2013 at 10:33 am

    I’m competing in the Virgin Triathlon on Sunday and my company posted a story on our intranet for people to sponsor me for the London based children’s charity that I mentor for. And no one can do it because the site has been down all morning. This really isn’t great considering Virgin encouraged people to use their site to fund raise. I hope it gets back up soon!

  2. 2 Antony (Virgin Money Giving) July 25, 2013 at 10:34 am

    Hi Annette

    Rest assured we’re working on it right now, we’ll update the blog as soon as we have more information. Apologies for the inconvenience.

    Antony
    Virgin Money Giving

  3. 3 James Hems July 25, 2013 at 11:43 am

    Do you have an estimated fix time. I’m in a similar situation.
    It’s payday at work and so lots of people have come in with the knowledge of doing it today.
    The delay as we know so often is likely to mean that now they have tried once I’ve lost their sponsorship as it’s a do it now or never approach to donation.

    wondering if this is an unexpected delay from overnight maintenance, this being when maintenance usually takes place to prevent such disruption during a busy donating period (end of the month/payweek). Not sure the timing was entirely thought through, with many big events taking place in the next fortnight.

    Will there be a JustGiving style Text Donation option coming soon?

  4. 4 Antony (Virgin Money Giving) July 25, 2013 at 11:47 am

    Hi James

    Apologies for the inconvenience, we’re currently working on returning Virgin Money Giving, and hope to be able to provide an update shortly. I totally appreciate the timing isn’t ideal and we’re doing everything to get the website back up. We’ll update this blog post with further details as soon as we can.

    As far as text giving, it’s something we’re looking at, but nothing we can share just yet.

    Antony
    Virgin Money Giving

  5. 5 Fundraiser July 25, 2013 at 12:37 pm

    How long will this take?

  6. 6 Katie July 25, 2013 at 12:58 pm

    Any update with a time this will be back up and running yet, very frustrating with so many potential sponsors unable to log on?

  7. 7 Rob July 25, 2013 at 1:02 pm

    Yeah. of course. Do this when I spent 4 hours sending 100 emails last night.
    and of course DON’T TELL ANYONE ABOUT IT!! OR WARN US!!

    just screw us all over and make us look like Mugs!

    90% of my emails for my charity were all read this morning. Im not getting any sponsors in my inbox. THANKS!… hurry up.

  8. 8 Hugo July 25, 2013 at 1:07 pm

    this is really bad – doing the london 100 week on sunday and the article was published on the corporate intranet this morning – FAIL

  9. 9 Janak Bhalodia July 25, 2013 at 1:19 pm

    Why do a server upgrade 2 days before a major event that is sponsored by Virgin? This is terrible planning. Isn’t it a bit obvious that the site will have higher than average traffic and a lot of people will be depending on it? Every single email I received regarding the London Triathlon encouraged raising money via Virgin Money Giving. I have been reminding people to make their donations for the past two days and now the site has been down since the morning. As others have mentioned above, I will probably miss out on a lot of donations.

  10. 10 James Birkett July 25, 2013 at 1:30 pm

    Do you have any update on the problem with the site?

  11. 11 Antony (Virgin Money Giving) July 25, 2013 at 1:45 pm

    Apologies for the inconvenience, we appreciate the timing isn’t great especially with events this weekend and next.

    We’re currently working on the site, and should be able to provide an update shortly, we’ll update the blog post above as soon as we have more information we can share.

    Antony
    Virgin Money Giving

  12. 12 Annette July 25, 2013 at 1:54 pm

    Participating in the Virgin Triathlon and fund raising for Chance UK is a huge deal for me (I’m really not that fit). Chance UK is a children’s charity in London I mentor for and the kids they help live in circumstances you wouldn’t wish on anyone. Then to have the day that I had given as a deadline for donations at work that in return I will get them a hummingbird cupcake is shocking. It shows that I’m not above bribes if that will help getting the site back up. But I am going to ask the charity to consider using another site as they and the kids are the ones missing out.

  13. 13 Freya July 25, 2013 at 2:25 pm

    Virgin have been saying we will recieve an update shortly since this morning. Can you at least say whether or not the site will be live again today or not. I work on the fundraising team for a charity and was going to set up a Virgin Money Giving page but this complete lack of information about what is going on is putting me off.

  14. 14 Laura Mace July 30, 2013 at 8:12 am

    I am trying to upload photos onto my page so I can send out to people to start fundraising and it wont let me – please advise asap
    Thank you
    Laura


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