Archive for the 'Service Update' Category

Planned maintenance on the Virgin Money Giving website

Essential maintenance

We’ll be carrying out overnight maintenance to the Virgin Money Giving website tonight.

As a result the website will be unavailable from 21.00 Wednesday 21 January until 07:00 Thursday 22 January.

We appreciate there’s never a good time to make changes to the website, and do our best to schedule the outages over night and when the website is quieter. We apologise for any inconvenience this may cause, but it’s important for us to carry out this type of maintenance to ensure our system runs efficiently to support your fundraising.

If you have any questions or there’s anything we can help with please email theteam@virginmoneygiving.com and our helpdesk team will get back to you from 9:00 Thursday morning.

Planned maintenance on the Virgin Money Giving website

Essential maintenance

We’ll be carrying out overnight maintenance to the Virgin Money Giving website tonight.

As a result the website will be unavailable from 21:00 Thursday 4 December until 06:00 Friday morning.

We appreciate there’s never a good time to make changes to the website, and do our best to schedule the outages over night and when the website is quieter. We apologise for any inconvenience this may cause, but it’s important for us to carry out this type of maintenance to ensure our system runs efficiently to support your fundraising.

If you have any questions or there’s anything we can help with please email theteam@virginmoneygiving.com and our helpdesk team will get back to you from 9:00 Friday morning.

We’re doing a little maintenance tomorrow night

We're doing a little work on the website

Tomorrow evening we will be carrying out overnight maintenance to the Virgin Money Giving website.

As a result the website will be unavailable between: 22:00 on 17 September and 06:00 on 18 September

We apologise for any inconvenience this may cause, but it’s important for us to carry out this type of maintenance to ensure the system runs efficiently to support your fundraising.

If you have any questions please call our team on 08456 10 10 45 or email us at theteam@virginmoneygiving.com. We’re here Monday to Friday, 09:00 to 17:30.

A little note for charities in the run up to the Virgin Money London Marathon

Essential maintenance

As you can imagine, the Virgin Money London Marathon week is the busiest time of the year here at Virgin Money Giving, and to protect your fundraisers donations throughout this time we’ll pausing some of the non-critical functionality within the charity account area of the website. We do this each year to protect the performance of the website during this very busy period.

The following features will be disabled at 5.30pm on Wednesday 9 April and returned at 12pm on Tuesday 15 April:

  • Bulk upload
  • Custom codes
  • The Charity Dashboard

No data, reporting, or the payment of donations or Gift Aid will be impacted during this period, and we will of course continue to be collecting donations throughout.

There are no changes to any of the features for fundraisers and donors.

If you have any questions please call our team on 08456 10 10 45 or email us at theteam@virginmoneygiving.com We’re here Monday to Friday, 9am to 5.30pm.

 

Virgin Money Giving is undergoing essential maintenance

We're doing a little work on the website

We are updating our application server software. This is taking longer than expected.

We apologise for any inconvenience this has caused and will provide further updates on this blog.

Update @ 15:48 25/07/2013
We can confirm the Virgin Money Giving website is now available again. We apologise for the inconvenience today’s outage has caused.

Update @ 16:15 25/07/2013
Whilst the Virgin Money Giving website has been restored, we are receiving reports that some visitors are having issues accessing the site. We’re looking into this as a priority

Update @ 09:00 26/07/2013
Since being restored at 16:15 yesterday the Virgin Money Giving website has been live without issues.

Planned Maintenance on the Virgin Money Giving website

We're doing a little work on the website

This Sunday we’ll be carrying out overnight maintenance to the Virgin Money Giving website.

As a result the website will be unavailable from 20:00 Sunday 3 March until 08:00 Monday 4 March 2013.

We appreciate there’s never a good time to make changes to the website, and do our best to schedule the outages over night and when the website is quieter. We apologise for any inconvenience this may cause, but it’s important for us to carry out this type of maintenance to ensure the system runs efficiently to support your fundraising.

If you have any questions or there’s anything we can help with please email theteam@virginmoneygiving.com and our helpdesk team will get back to you from Monday morning.

Essential Maintenance

This Sunday we will be carrying out overnight maintenance to the Virgin Money Giving website.

As a result the website will be unavailable between:

20:00 25 November and 07:00 26 November 2012.

We apologise for any inconvenience this may cause, but it’s important for us to carry out this type of maintenance to ensure the system runs efficiently to support your fundraising.

If you have any questions please call our team on 08456 10 10 45 or email us at theteam@virginmoneygiving.com We’re here Monday to Friday, 9am to 5:30pm.

Kind regards

The Virgin Money Giving team


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